Thank you for your purchase from oneandonlydaby.gr!
If you weren't completely satisfied with your purchase, we're here to help.
You have 14 calendar days to return a product from the day you received it. To join the return process you must complete the return form and send it along with the product to Katsioudi Angeliki / One & Only Baby, address 28 Ippokratous , 55134, Kalamaria Thessaloniki. In order for the return to be valid, the product must be unused and in the same condition as when you received it. Excludes products that have been assembled and/or products that are on sale.
The product must be in its original packaging with its tag.
The product should be accompanied from the receipt or proof of purchase.
Once we have received the product and found it to be in its original condition, we will notify you by e-mail that we have received the product you returned.
We will then inform you about the status of the return.
If the refund is approved, we will immediately proceed to issue a refund to your credit card (or original payment method).
You will receive the refund in a number of days, according to the bank's policy.
Return of Defective Product
We do our best to receive our products in perfect condition. If you still receive a defective product or a product that you did not order, please complete the return form and send it together with the product to the address Ippokratous 28 , 55134, Kalamaria Thessaloniki. The return costs will be borne by us and we will make sure to return your money as soon as possible according to the bank's policy. Alternatively, if you wish, we can send you a credit code equal to the value of your returned purchase, which you can redeem on any of your purchases within three (3) months.
Shipping costs for Returns
Shipping costs for returns/exchanges are the responsibility of the sender, unless the product is defective, in which case there is no charge.
Shipping costs are non-refundable.
Once you receive the refund, the value will be reduced by the cost of the original shipping.
If you have any questions, do not hesitate to contact us at firstname.lastname@example.org and we will make sure to help you as soon as possible.